“If it’s creativity you’re after, ask your employees to solve problems alone before sharing their ideas. If you want the wisdom of the crowd, gather it electronically, or in writing, and make sure people can’t see each other’s ideas until…
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debt
“The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.” –Jeff Bezos A friend of mine owns a small business and found herself in the enviable position of…