Summit Utilities, Inc., which owns natural gas distribution and transmission subsidiaries in Arkansas and several other states, has announced two changes in its customer experience leadership: Cindy Westcott is returning to the company as vice president of Customer Development, and Eliza Castillo has joined as senior director of Customer Experience.
“I am tremendously honored to welcome Westcott back to our team and bring Castillo into the Summit family,” said Fred Kirkwood, Chief Customer Officer for Summit. “Westcott and Castillo have proven records of providing the best customer experience, and their presence within our company will be remarkable.”
Westcott previously worked at Summit as Vice President of Operations for Summit Utilities Arkansas and Summit Utilities Oklahoma. In her new position, she will focus on the company’s customer growth, energy efficiency and customer experience.
Westcott brings with her more than 20 years of experience in the energy and natural gas utility space. She earned a Bachelor of Science degree in Industrial Engineering from the University of Arkansas in Fayetteville and an MBA from Arkansas State University in Jonesboro.
In her new role, Castillo will provide leadership and vision for the continuous improvement of customer experience operations, customer service, credit and collections and billing services. Having previously worked at CenterPoint Energy, Castillo brings a wealth of experience in strategic planning, business transformation, technology channel management and regulatory support.
“Summit puts customers at the center of what they do, which is why I’m excited to be joining the team. Our customers expect reliability and convenience not only from the product we deliver but also from the customer experience we provide. I’m excited to bring my background, commitment to innovation and people-focused mission to work at Summit to make it even easier for our customers to warm their homes and run their businesses,” Castillo said.
