“No one ever made a difference by being like everyone else.” –P.T. Barnum There is a subtle misconception that crops up when one reads books like The Innovator’s Field Guide. When faced with examples of the business community’s elite performers,…
“No problem can be solved until it is reduced to some simple form. The changing of a vague difficulty into a specific, concrete form is a very essential element of thinking.” –J.P. Morgan One task that binds every business leader…
“If your actions inspire others to dream more, learn more, do more and become more, you are a leader.”–John Quincy Adams Pam, an area manager for a big box retail chain, frequently walked stores with her support-team. She liked to…
“In business, the idea of measuring what you are doing, picking the measurements that count, like customer satisfaction and performance … you thrive on that.” –Bill Gates In September of 1999, after traveling 416 million miles, NASA’s Mars Climate Orbiter…
“Without continual growth and progress, such words as improvement, achievement, and success have no meaning.” –Benjamin Franklin I’ve been using Microsoft Word since before the days of Clippy. As annoying as the animated paper clip was, I utilized the feature…
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The Innovator’s Field Guide: Words Are Tools: Use the Right One for the Right Job
“There is a great power in words, if you don’t hitch too many of them together.” –Josh Billings There is a transformative power in the language we use with our teams. If you don’t believe that words are important, why…
“Proud people breed sad sorrows for themselves.”-Emily Brontë The brilliantly mad genius of Orson Welles scared the nation into believing Martians had invaded the Earth, produced one of the greatest films ever made, and hawked no wine before its time.…
“The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.” –Jeff Bezos A friend of mine owns a small business and found herself in the enviable position of…
“Growth is never by mere chance; it is the result of forces working together.” –James Cash Penney Google, Facebook, Disney, and Starbucks … Sheryl Sandberg has seen her name on the letterhead of all of these enterprises. From a management…
“As an entrepreneur, you love your business like a child, and you’re taught to be laser-focused on the business.” -Daymond John In a small town, two businesses had served the same clientele for years. One of them was a grain…